LEVEL II FITNESS
TBK BANK SPORTS COMPLEX
MEMBERSHIPS
At Level II Fitness we welcome anyone ready to start or continue their fitness journey. Your health should not be dictated by expensive memberships. At Level II we offer a variety of membership packages, see our pricing below.
MEMBERSHIP BENEFITS
- Access to all equipment in Level II
- Access to back turf field on 2nd floor
- Select group fitness classes included with membership
- Two complementary personal training sessions with certified a trainer
- Free use of Sports Complex facilities (When available)
- Basketball
- Volleyball
- Pickleball
- Indoor turf field
- 20% off bowling, laser tag, and escape rooms at the TBK Bank Entertainment Center
TRAINING
PERSONAL TRAINING
OUR MISSION
The goal of the Level II Training staff is to help you in your health and fitness journey any way you can. With our wide variety of trainers and our diverse backgrounds, you’re sure to find the right fit. We’ll work with you to help come up with a game plan and start you in the right direction to your goals.
WHY WORK WITH OUR TRAINERS
- Doing something on your own is never easy. Let our staff keep you accountable and give you the guidance you need.
- Gain confidence learning what exercises and routines are the most beneficial for your goals from your trainer.
WHAT YOU GET
- Personalized Programing
- Monthly InBody Scans (Book Here)
- Workouts on Your Own
- Accountability
- Education
* All Level II Members get 2 complementary training sessions included with their membership ($160 value FREE). Get a 30min health assessment, InBody scan, and 60 minute workout with a trainer! After completing your first session you’ll also receive 3 FREE MAXX Class sessions . Click here to sign up.
MAXX TRAINING
WHAT IS IT
MAXX Training is our large group training program. With a package you get unlimited access to all of our MAXX training sessions. (Must be 15 years of age)
MAXX
These group training sessions focus on full body strength and conditioning. Learn how to train using barbells, free weights, and cardio equipment from our coaching staff in each class. If you’re looking for a training program that is cost effective and fun, this is it!
Package Features
- Monthly InBody Scans Book Here
- Exclusive Challenges
- Unlimited Maxx and Maxx Kickboxing Classes
GROUP EXERCISE
OUR MISSION
In every class, we prioritize creating an atmosphere of positivity and mutual support. Our certified instructors are not only experts in their fields but also passionate about fostering a welcoming environment. We encourage open communication, celebrate individual achievements, and provide modifications to accommodate all fitness levels!
WHY TAKE CLASSES?
- Everyone can benefit from the accountability and direction of a group class. Studies have shown that supportive accountability measures help adults achieve their fitness goals!
- Group classes play a pivotal role in fostering a sense of community and enhancing social aspects of life. These classes create a supportive environment where participants can not only learn and grow together but also establish a sense of belonging and camaraderie.
LEVEL II HOURS OF OPERATION
FALL/ WINTER HOURS
(BEGINING DAY AFTER LABOR DAY)
Monday - Friday: 4:30 AM - 10:00 PM
Saturday & Sunday: 6:30 AM - 7:00 PM
SPRING/ SUMMER HOURS
(BEGINING DAY AFTER MEMORIAL DAY)
Monday - Friday: 4:30 AM - 9:00 PM
Saturday & Sunday: 6:30 AM - 5:00 PM
Privacy Policy for www.level2fitness.com
Effective Date: April 7, 2026
This Privacy Policy explains how The Bettplex, LLC d/b/a Level II Fitness (“Level II Fitness,” “we,” “us,” or “our”) collects, uses, and protects information about you when you visit our website at www.level2fitness.com, use our mobile app Level II Fitness, or interact with us as a member, guest, or prospective member. By using our website or services, you agree to the practices described in this policy.
If you have questions or concerns, please contact us using the information at the end of this document.
- Information We Collect
We collect information in several ways depending on how you interact with us.
Personal Information You Provide
When you create an account, purchase a membership, sign up for classes, or contact us, you may provide:
- Full name and date of birth
- Email address, phone number, and mailing address
- Emergency contact information
- Health and medical information you choose to share, including documentation submitted for membership freezes, cancellations, or refund requests
- Signed waivers for members and guests
- Payment information (processed securely through third-party payment processors)
- Account login credentials
Information Collected Through the App and Website
When you use our website or the Level II Fitness App, we may automatically collect:
- IP address and device identifiers
- Browser type and operating system
- Pages you visit and how long you spend on them
- Check-in activity and facility access logs
- Service requests submitted through the app
- Payment updates made through the app
Security and Surveillance Data
Our facility uses security cameras for the safety of members, guests, staff, and property. Security footage may be reviewed in connection with incidents, investigations, or policy violations as described in our Member Handbook. This footage is not shared publicly and is retained for a limited period.
Photography and Videography
Our facility’s photography and videography policy prohibits unauthorized recording of members, guests, or children without expressed consent. If Level II Fitness captures photos or video of members or facility activities for promotional or operational purposes, we will do so in accordance with our Member Handbook policies. If you do not wish to be photographed or filmed, please notify staff.
Information from Third Parties
We use third-party platforms such as Club Automation to manage memberships and process payments. These platforms may collect and share information with us as described in their own privacy policies.
- How We Use Your Information
We use your information to:
- Set up and manage your membership or account
- Process payments and manage billing
- Review security footage in connection with facility incidents or policy investigations
- Communicate with you about your membership, class schedules, facility closures, and updates
- Send you marketing emails or text messages if you have opted in
- Send app notifications related to your account, facility news, and operational updates
- Respond to your questions or support requests
- Process membership changes, freezes, cancellations, and refund requests
- Comply with legal obligations
We do not use your information for automated decision-making or profiling in ways that significantly affect you.
- Payment Processing
We use third-party payment processors, which may include Club Automation, Stripe, or similar platforms, to handle all payment transactions. When you provide payment information, it is transmitted directly to these processors using industry-standard encryption. The Bettplex, LLC d/b/a Level II Fitness does not store your full credit card or bank account numbers on our own systems.
These processors operate under their own privacy policies and security standards, including PCI-DSS compliance. We encourage you to review their policies if you have questions about how your payment data is handled.
- SMS, Email, and App Communications
Marketing and Promotional Messages
By providing your email address or mobile phone number and opting in, you agree to receive promotional emails and/or SMS text messages from Level II Fitness, including offers, class announcements, and facility news. Message frequency may vary. Standard message and data rates may apply for SMS messages.
App Notifications
If you use the Level II Fitness App, you may receive push notifications related to your account, facility closures, schedule changes, and other operational updates. You can manage notification preferences within the app settings.
How to Opt Out
- Email: Click the unsubscribe link in any marketing email we send you.
- SMS: Reply STOP to any text message from us. Reply HELP for assistance.
- App notifications: Adjust your preferences in the app settings.
- You can also contact us directly at Level2fitness@tbkbanksportscomplex.com to update your communication preferences.
Please note that even if you opt out of marketing messages, we may still send you transactional messages related to your membership or account, such as payment confirmations, policy updates, or weather closure notices.
- Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information without parental consent, please contact us and we will take steps to remove it.
- How We Protect Your Information
We take reasonable technical and organizational steps to protect your personal information from unauthorized access, use, or disclosure. These include using encrypted connections (HTTPS) on our website and working only with vendors who maintain appropriate security standards.
That said, no data transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account login credentials confidential.
- How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Service providers who help us operate our business, such as our membership management platform, payment processors, and email and SMS service providers, who are contractually obligated to keep your information confidential
- Law enforcement or government authorities when required by law, court order, or to protect our legal rights and the safety of our members and staff
- A successor entity in the event of a merger, acquisition, or sale of all or part of our business
- Cookies and Tracking Technologies
Our website may use cookies, web beacons, or similar technologies to improve your browsing experience and understand how our site is used. Cookies are small files stored on your device that help us remember your preferences and track usage. You can control cookies through your browser settings. Note that disabling cookies may affect some functionality of our website.
- Your Privacy Rights
You may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to certain exceptions such as where we are required to retain it
- Opt out of marketing communications
To exercise any of these rights, contact us at Level2fitness@tbkbanksportscomplex.com. We will respond within a reasonable time and may need to verify your identity before processing certain requests. We do not discriminate against you for exercising any privacy rights.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external site you visit.
- Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a new effective date. Your continued use of our website or services after changes are posted means you accept the updated policy. We encourage you to review this policy periodically.
- Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
The Bettplex, LLC d/b/a Level II Fitness
4850 Competition Drive, Bettendorf, IA 52722
Email: Level2fitness@tbkbanksportscomplex.com
Website: www.level2fitness.com
CONTACT OUR TEAM
kimberly medina
operations and membership manager
Phone: (563) 723-7529 Ext: 117
kennedy bauer
front desk manager
Phone: (563) 723-7529 Ext: 117
Bridget Jessen
Group Exercise Coordinator
Phone: (563) 723-7529 Ext: 117
jackson moats
fitness manager
Phone: (563) 723-7529 Ext: 117
